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      PRIVACY POLICY

      1. Who we are

      Hell Spin Casino is operated by Hellspin Operations N.V., Scharlooweg 39, Willemstad, Curaçao. License: CGA/CGCB OGL/2024/2419/1067. Contact: support@hellspin.com; complaints@hellspin.com.

      2. Data we collect

      Account data (name, DOB, address, email, phone). KYC data (ID, proof of address, payment proofs). Technical data (device, IP, logs, cookies). Transaction data (deposits, withdrawals, bets). Marketing preferences and support history.

      3. Why we process it

      To open and run your account, verify identity, prevent fraud/AML breaches, process payments, provide games, meet legal duties, and send service or marketing messages where permitted.

      Contract performance, legal obligation (KYC/AML), legitimate interests (security, analytics, product improvement), and consent for optional marketing and some cookies.

      5. Cookies and tracking

      We use functional, analytics, and fraud-prevention cookies. You can manage non-essential cookies in your browser or our preference center.

      6. Sharing

      We share data with payment providers, KYC/AML vendors, game studios, IT/security partners, customer-support tools, and regulators or law-enforcement where required. Vendors act under contracts with confidentiality and security terms.

      7. International transfers

      Data may be processed outside your country. We use safeguards such as contractual clauses and vendor due diligence.

      8. Security

      Transport is protected by TLS/SSL. Data is stored on secured systems with access controls, encryption at rest where appropriate, and audits. No method is perfectly secure, but we apply industry standards.

      9. Retention

      Account and KYC records are kept while you hold an account and for the period required by AML/finance laws (typically 5–7 years) after closure. Then we delete or anonymize.

      10. Your rights

      You can request access, correction, deletion, restriction, portability, and objection where applicable. You can withdraw marketing consent at any time. We respond within statutory timeframes.

      11. Children

      We do not target or knowingly collect data from persons under 18. If we discover underage data, we will close the account and erase data consistent with law.

      12. Changes

      We may update this policy. Material changes appear on this page with a new effective date.

      13. Contact

      Data requests: support@hellspin.com. Complaints: complaints@hellspin.com. Please include your account ID and a description of your request.